Shipping policy

Shipping Policy

Jay Kay Prints | jaykayprints.com

Last updated: October 24, 2026

Thank you for shopping at Jay Kay Prints! We take great care in preparing and delivering your artwork. Whether you're decorating your home, refreshing your workspace, or finding the perfect gift, we want your shopping experience to be as smooth as possible.

Please review our shipping information below before placing your order.

1. Order Processing & Production

All physical artwork from Jay Kay Prints is made to order. Each piece is professionally produced specifically for your purchase.

Poster Prints: Professionally printed on premium-quality paper and carefully packaged.
Framed Prints: Printed, framed, and prepared for secure transportation.
Framed Canvases: Produced and assembled with a premium framed finish.

Orders are generally submitted for production shortly after purchase, often within a few hours.

Production and processing typically take a few business days, depending on the product type, size, and current production volume.

Business days exclude weekends and public holidays.

Please note that production time and shipping transit time are separate.

2. Shipping Destinations

Jay Kay Prints offers shipping to supported international destinations.

Available shipping destinations and delivery options are displayed during checkout.

Shipping availability may vary depending on your location, selected product, and product dimensions.

If shipping is unavailable to your destination, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping charges may vary based on:

Delivery country or region
Total order value
Selected artwork format and size
Applicable shipping rates or promotional offers

Any available shipping discounts or free-shipping promotions will be displayed during checkout.

You will always be able to review the applicable shipping charges before confirming your purchase.

4. Estimated Delivery Times

Delivery times depend on the destination, product type, and shipping service.

Estimated delivery dates or transit times, where available, will be displayed during checkout or communicated in your shipping confirmation.

Please note that estimated delivery times are not guaranteed arrival dates.

Occasional delays may occur due to carrier operations, customs processing, public holidays, severe weather, or other circumstances outside our direct control.

If you need your artwork for a particular event or occasion, we recommend ordering well in advance.

5. Packaging & Protection

We understand how important it is for your artwork to arrive in excellent condition.

All physical orders are carefully prepared and packaged using protective materials appropriate for the product type.

Poster Prints: Packaged to help prevent bending, creasing, and other transit damage.
Framed Prints: Protected to help safeguard the frame and artwork during transportation.
Framed Canvases: Securely packaged to protect the canvas surface, edges, and frame.

Packaging methods may vary depending on the artwork's dimensions and production facility.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Where tracking is provided by the carrier, your confirmation will include tracking information so you can follow your shipment's progress.

Please allow some time for tracking updates to become available after dispatch.

7. Multiple Items & Separate Shipments

If your order contains multiple artworks, they may occasionally be shipped in separate packages.

This can happen when products differ in size or format, or when items are fulfilled by different production facilities.

Separate shipments may have different delivery dates.

If your order arrives in multiple packages, please check the tracking information for each shipment before reporting missing items.

8. International Shipping, Customs & Import Charges

For international orders, customs duties, import taxes, or local handling fees may apply depending on the destination country.

Where applicable, any charges collected during checkout will be shown before payment.

Additional import-related charges that are not collected at checkout may be payable upon delivery, subject to local laws and regulations.

Any such charges are the customer's responsibility unless otherwise stated at checkout.

Customs procedures may occasionally affect delivery times.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please review your shipping address, postal code, and contact details before submitting your order.

If you notice an error, contact us as soon as possible.

We will do our best to assist with address corrections before dispatch, but changes may not be possible once an order has entered production or has shipped.

If a package cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for reshipment, where legally permitted.

10. Delayed, Lost or Missing Packages

If your order appears delayed or your tracking information has not updated for an extended period, please contact us.

We will investigate the issue with the appropriate shipping provider and help determine the next steps.

If your package is confirmed lost during transit, we will work with you to arrange an appropriate resolution, including a replacement or refund where applicable.

If tracking indicates delivery but you have not received your package, please check your delivery location and contact us so that we can investigate.

Your applicable consumer rights remain unaffected.

11. Damaged Items

We carefully package every order, but occasionally damage can occur during transportation.

If your artwork arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

When contacting us, please include:

Your order number
A brief description of the damage
Clear photographs of the damaged artwork
Photographs of the outer packaging, if available

We will review the issue and arrange an appropriate solution, such as a replacement or refund.

The suggested 48-hour reporting period helps us investigate shipping damage promptly and does not limit your statutory consumer rights.

12. Order Cancellations

Because our artwork is made to order and production may begin shortly after purchase, we recommend contacting us immediately if you wish to cancel or modify your order.

Cancellation requests made within 6 hours of purchase are generally easier to accommodate, provided production has not progressed too far.

Once production has started, changes or cancellations may not be possible, except where required by applicable consumer law.

For detailed cancellation and refund conditions, please refer to our Return & Refund Policy.